Introduction
At JSL Services Group Limited, we believe that transparency builds trust. Our Terms & Conditions of Sale set out the rights and responsibilities of both our customers and ourselves when it comes to purchasing goods or services.
These conditions are designed to:
- Make sure every transaction is clear and fair
- Protect both parties by defining expectations
- Provide a framework for returns, payments, and delivery
Below you’ll find our Terms & Conditions of Sale in full. We encourage all customers to review these carefully before placing an order. If you have any questions, our team is here to help explain or clarify.
Conditions of Sale and Returns Policy
In these conditions:
- “The Company” shall mean JSL Services Group Limited
- “Buyer” shall mean any person, firm, or company accepting a quotation/estimate with the Company
- “Goods” shall mean goods to which these conditions of trading relate
Acceptance
(a) Unless otherwise agreed in writing, these Conditions shall apply to any order placed by the Buyer and accepted by the Company.
(b) In the event of conflict, the Company’s Conditions will prevail.
(c) These Conditions apply to all future contracts with the same Buyer unless stated otherwise.
(d) Generally, a signed purchase order is required for any orders above £100.00. For existing contract customers, email acceptance of orders will be accepted in place of a signed purchase order and remain binding under these terms.
Price
Prices are those ruling at the date of despatch. All prices are subject to VAT and may be altered without prior notice.
Delivery
- We will make every effort to deliver goods by the estimated dates provided, but timescales are not guaranteed.
- Risk in the goods passes to the Buyer upon delivery or collection.
- Buyers are responsible for checking goods upon receipt.
Variations
No variation of the order shall be binding unless agreed in writing.
Limit of Liability
Goods agreed by the Company to be defective will be credited or replaced if notified within 7 days. The Company will not be liable for consequential loss, labour charges, or costs, except where required by law (e.g. Consumer Protection Act 1987).
Returns Policy
JSL will liaise with distributors or manufacturers where goods are defective or damaged, subject to the following:
- Buyers must raise a returns number via admin@jslgroup.co.uk
- Manufacturer warranty conditions apply where relevant
- Damage caused by customer misuse will not be covered
- Returns outside of 7 days are subject to manufacturer policy or cancellation terms
Cancellation
Orders may only be cancelled with written consent. Buyers will be liable for costs incurred, including restocking and postage fees.
Payment
- Standard terms: 30 days net from despatch if account is approved.
- The Company may withhold deliveries if sums remain outstanding.
- Late payments may incur interest at 3% above Bank of England Base Rate, plus recovery costs.
Title
Goods remain the property of the Company until payment in full has been received.
Set-Off
The Buyer may not withhold or offset payments against disputed claims.
Miscellaneous
The Company will not be liable for delays caused by events beyond its reasonable control. These terms are governed by English law.
Why This Matters
While Terms & Conditions may seem formal, they ensure fairness, clarity, and protection for both parties. By setting out responsibilities around pricing, delivery, liability, and returns, JSL helps ensure every client receives a consistent, professional service.
If you’re a new or existing customer, we recommend keeping a copy of these Terms & Conditions for reference.
For any queries about our Terms & Conditions or how they apply to your purchase, please get in touch at jslgroup.co.uk.
